Terms and conditions

Last Updated: 29/11/2025
Company Name: Grace Plus Online Shoppy Private Limited
Location: Wayanad, Kerala
Email: graceplusonlineshoppy@gmail.com
Phone: +91 9605174305

1. Introduction

Welcome to Grace Plus Online Shoppy Private Limited. By accessing or using our website, you agree to follow the Terms & Conditions mentioned below. Please read them carefully. If you do not agree, you may not use our website or services.

2. Use of Website

You must be at least 18 years old to place an order.
You agree not to use the website for unlawful or fraudulent activities.
We reserve the right to modify, suspend, or discontinue any part of the website at any time.

3. Product Information

We aim to provide accurate product details, images, and pricing.
Colors and appearance may slightly vary due to lighting and device display settings.
Product availability is subject to change without prior notice.

4. Pricing & Payment

All prices are displayed in Indian Rupees (INR).
We accept online payments and Cash on Delivery (if available).
In case of pricing errors, we reserve the right to cancel the order.

5. Order Confirmation

Once you place an order, you will receive a confirmation message or email.
Orders may be canceled if the product is out of stock or if there is an internal issue.
We reserve the right to verify your order before shipping.

6. Shipping & Delivery

Orders are shipped within 24 hours of receiving the order.
Delivery time: 2–5 business days depending on your location.
If delivery fails after two attempts, the order may be returned to the warehouse.

7. Return, Refund & Cancellation

Free cancellation is allowed only within 3 hours of placing the order.
After the product is shipped, cancellation is not allowed.
For returns, customers must ensure the product is unused and in original condition.
Refunds may take 5–7 working days after approval.

8. Exchange Policy

Exchanges are available only for size issues (if stock is available).
Items must be unused, unwashed, and with original tags.

9. User Accounts

You are responsible for maintaining the confidentiality of your account.
We are not responsible for unauthorized access or misuse of your account.

10. Intellectual Property

All content including images, logos, text, and graphics belongs to Grace Plus Online Shoppy Pvt. Ltd.
Copying or using our content without permission is strictly prohibited.

11. Limitation of Liability

We are not responsible for delays, product color variations, or courier-related issues.
We are not liable for any damages arising from the use of our website.