Shipping Policy

Last Updated: 29/11/2025
Company Name: Grace Plus Online Shoppy Private Limited
Email: graceplusonlineshoppy@gmail.com
Phone: +91 9605174305
Location: Wayanad, Kerala

1. Order Processing Time

All orders are processed and shipped within 24 hours after successful order placement.
Orders placed on Sundays or public holidays will be processed on the next working day.

2. Delivery Time

We deliver orders across Kerala and other parts of India.
Estimated delivery duration:

Kerala: 2–3 Business Days
South India: 3–5 Business Days
Other States: 5–7 Business Days

(Note: Delivery time may vary based on your location and courier partner constraints.)

3. Shipping Partner

We use trusted courier services like Delhivery and other reliable partners to ensure safe and fast delivery.

4. Shipping Charges

Shipping charges may vary depending on product weight and delivery location.
If free shipping is available, it will be mentioned during checkout.

5. Delivery Attempts

Courier partner will make two delivery attempts.
If the customer is unavailable both times, the order will be returned to our warehouse.
Re-delivery can be arranged with additional shipping charges.

6. Tracking Information

Once your order is shipped, a tracking ID will be sent via SMS/WhatsApp/email.
You can track the shipment in real-time through the courier partner’s website.

7. Delivery Delays

Delivery may be delayed due to:

Weather conditions
Public holidays
Courier partner issues
Remote area delivery restrictions

We will notify you if your delivery is expected to be delayed.

8. Damaged or Tampered Packages

If you receive a damaged or tampered package:

Do not accept the delivery
Take a photo of the package
Contact us immediately at our support number or email
We will arrange a replacement or return based on the issue.

9. Address Accuracy

Customers must provide a complete and correct address.
Grace Plus Online Shoppy will not be responsible for delays caused by:

Incorrect address
Incomplete address
Wrong phone number

10. Contact Us

For shipping or delivery-related support, contact us:
📞 +91 9605174305
📧 graceplusonlineshoppy@gmail.com
📍 Kandathuvayal, Vellamunda P.O, Wayanad – 670731